MINI of Grand Rapids
1010 28th Street SE, Grand Rapids MI 49508 • Toll Free: (877) 207-7464 • Service: (877) 207-7464
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.0
      –   MINI Owner, Bowling Green, OH Feb 7, 2012
  •   5.0
      –   Kimberly C., Rockford, MI Feb 6, 2012
  •   5.0
      –   Paula D., Beaverton, MI Feb 2, 2012
  •   5.0
      –   Kristine R., Comstock Park, MI Jan 31, 2012
  •   5.0
      –   Norman T., Stevensville, MI Jan 11, 2012
  •   4.5
      –   Keith C., Jenison, MI Jan 10, 2012
  •   5.0
      –   Thomas D., Grand Rapids, MI Jan 9, 2012
  •   4.0
      –   Kimberly K., Clinton, MI Jan 9, 2012
  •   5.0
    "Jason did a great job, especially after the car I ordered was damaged in transport. He searched to find one that was as close to what I ordered as possible, and did a great job of making sure I got everything I wanted. They even delivered my new car to my house and picked up my trade so I wouldn't have to drive to Grand Rapids again! Overall, I'm one very happy girl!"   –   Krista G., Hillsdale, MI Jan 9, 2012
  •   5.0
    "Shaun did a great job!!!"   –   Mark B., Wyoming, MI Jan 6, 2012
  •   5.0
    "jason made this the best possible experiense"   –   William C., Grand Rapids, MI Jan 1, 2012
  •   4.5
      –   Matthew K., Holland, MI Jan 1, 2012
  •   5.0
    "Excellent service!"   –   Rommel S., Ann Arbor, MI Dec 21, 2011
  •   5.0
      –   Trudy F., Allegan, MI Dec 8, 2011
  •   4.0
      –   MINI Owner, Union City, MI Dec 7, 2011
  •   5.0
    "Shaun, Ashley and the rest of the team at Sharpe MINI ROCK!! I could not be happier!"   –   James L., Byron Center, MI Dec 2, 2011
Service Rating 4.6
  •   3.5
      –   MINI Owner, Grand Rapids, MI Feb 16, 2012
  •   4.5
      –   Gretchen L., Ludington, MI Feb 16, 2012
  •   4.5
      –   MINI Owner, South Haven, MI Feb 16, 2012
  •   4.5
      –   Sarah J., Grand Rapids, MI Feb 13, 2012
  •   3.5
    "I was treated exceptionally well but do not feel the problem was resolved."   –   MINI Owner, Ada, MI Feb 12, 2012
  •   5.0
    "Because I needed service in addition to what I had anticipated, Ashley quickly offered a loaner car which I could use for several hours rather than waiting at that dealership which was very much appreciated!!"   –   Robin M., Shelbyville, MI Feb 10, 2012
  •   4.5
      –   Christopher O., Grand Rapids, MI Feb 10, 2012
  •   5.0
      –   Kevin V., Spring Lake, MI Feb 6, 2012
  •   5.0
    "I've never been treated better in my life at a dealership and i'm 58 years old. I think I have bought a car at most dealership in Grand Rapids Mi"   –   David V., Allendale, MI Feb 5, 2012
  •   4.5
      –   Don D., Traverse City, MI Feb 3, 2012
  •   4.0
    "It was kind of a bummer that I needed to make a second trip from GR to Kalamazoo, but I understand that a part needed (sway bar) was not on hand and appreciate that you had it overnighted. The loaner was appreciated and obviously needed on this first service interaction."   –   Candice D., Mattawan, MI Feb 3, 2012
  •   5.0
    "I am extremely satisfied with the service provided."   –   Esther M., Battle Creek, MI Feb 3, 2012
  •   5.0
      –   Wendy L., Byron Center, MI Jan 31, 2012
  •   5.0
      –   MINI Owner, Ada, MI Jan 29, 2012
  •   5.0
    "Ashley is awesome!!"   –   Keith G., Lowell, MI Jan 28, 2012
  •   5.0
    "great service- fast and efficient"   –   Robert T., Portland, MI Jan 27, 2012
  •   4.5
      –   Leisa P., Watervliet, MI Jan 26, 2012
  •   5.0
      –   MINI Owner, Grand Ledge, MI Jan 25, 2012
  •   4.5
    "~"   –   MINI Owner, Holland, MI Jan 22, 2012
  •   5.0
    "As always everyone was most helpful and the service went very smoothly"   –   Dennis C., Lansing, MI Jan 22, 2012
  •   4.5
      –   MINI Owner, Kalamazoo, MI Jan 14, 2012
  •   5.0
    "Jodi dropped off her car for her first service and was surprised to get a car for the day. When she got the car back it was washed and ready to go."   –   Mark B., Wyoming, MI Jan 12, 2012
  •   4.5
    "Service reps are friendly and knowledgeable. I got a good explanation of what would be done to diagnose the problem. The service rep called me at home very quickly to let me know the diagnostic results and what work should be done and the expected time frame. Loaner car was offered and easily obtained. The service work was finished quickly, pickup of my car and return of loaner were extremely easy. A very pleasant experience."   –   Galeann H., Grand Rapids, MI Jan 12, 2012
  •   4.5
      –   Patricia H., GRAND RAPIDS, MI Jan 12, 2012
  •   5.0
    "high five."   –   Benjamin S., Lakeview, MI Jan 12, 2012
  •   4.5
      –   Carol S., Mason, MI Jan 12, 2012
  •   5.0
    "Pleasant, quick service. Welcoming staff."   –   MINI Owner, Paw Paw, MI Jan 9, 2012
  •   5.0
      –   Janis K., Grandville, MI Jan 9, 2012
  •   4.0
    "We had issues getting our 2011 ALL4 Countryman to start for over a week. We took it to your service center and they could find nothing wrong with it. Of course it started every time for them. Seems to me that how advanced cars are these days you would be able to retrieve data from the car to sort out the issue with it. We live 2 1/2 hours away which makes it a little more of a challenge."   –   Wendy C., Cedar, MI Jan 8, 2012
  •   5.0
    "The service and bumper repair on my Hardtop were completed much faster than anticipated. Ashley coordinated the service and bodywork in advance. Mick was very professional in handling the service visit and called as soon as the work was completed. I truly appreciated the willingness of MINI of Grand Rapids to provide a loaner vehicle. This makes working with a dealer 76 miles away from my home feasible. I requested a Countryman as a loaner, if possible, and MOGR delivered. Having the opportunity to drive the Countryman for a day was very useful as we start considering what vehicle to lease or purchase when our current lease ends."   –   MINI Owner, Okemos, MI Dec 31, 2011
  •   2.5
      –   Lois P., Lowell, MI Dec 28, 2011
  •   5.0
      –   Miller R., Trapper Creek, AK Dec 27, 2011
  •   4.0
      –   MINI Owner, Saugatuck, MI Dec 27, 2011
  •   5.0
      –   Cynthia T., Lansing, MI Dec 27, 2011
  •   4.5
    "Service was scheduled for a date sooner than anticipated. when I arrived a loner car was waiting for me. Service performed was over and above my expectations."   –   Phil H., Saugatuck, MI Dec 24, 2011
  •   5.0
      –   John D., Alma, MI Dec 21, 2011
  •   5.0
    "They were helpful in many many ways...right from the beginning when I needed the wrecker phone number. <3"   –   Vicki T., Grand Rapids, MI Dec 20, 2011
  •   4.5
      –   MINI Owner, Haslett, MI Dec 20, 2011
  •   4.0
      –   Aaron H., Coloma, MI Dec 20, 2011
  •   4.5
      –   James F., Marshall, MI Dec 18, 2011
  •   4.5
    "Ashley is always friendly and helpful. MOGR service is why I just bought my second Mini Cooper S."   –   Robert D., Ada, MI Dec 16, 2011
  •   5.0
      –   MINI Owner, Saint Joseph, MI Dec 16, 2011
  •   4.0
    "Did not replace windshield wiper blades under 2 year warranty."   –   MINI Owner, Big Rapids, MI Dec 16, 2011
  •   5.0
    "We have always had positive experiences when bringing our Mini in for service. At some point while we are waiting we are always greeted by someone from the Mini Family."   –   Sally M., Hastings, MI Dec 16, 2011
  •   4.5
      –   Janean C., Battle Creek, MI Dec 14, 2011
  •   4.0
      –   Melanie H., Kalamazoo, MI Dec 13, 2011
  •   4.0
    "Staff was pleasant and prompt."   –   Lindsay C., Grand Rapids, MI Dec 13, 2011
  •   5.0
    "Ashley is awesome! Always cheerful, always helpful. I am confident my car will get the best care."   –   Michelle B., Rockford, MI Dec 13, 2011
  •   5.0
      –   Jeanne F., Spring Lake, MI Dec 13, 2011
  •   4.5
      –   Susan F., Plainwell, MI Dec 6, 2011
  •   4.0
      –   Helen W., Stanwood, MI Dec 3, 2011
  •   5.0
      –   Francis D., Saint Joseph, MI Dec 3, 2011
  •   5.0
      –   MINI Owner, Muskegon, MI Dec 3, 2011
  •   3.0
    "My car was done within the day but getting even an estimate of time until completion was hard. The initial phone call to schedule the maintenance was terrible. The lady that answered and scheduled the appointment was extremely rude."   –   MINI Owner, Plainwell, MI Nov 29, 2011
  •   3.5
    "Only concerns: Per facebook, there was a tire sale that was not offered to me (buy 3, get one free). I was also not aware that you stored my tires, so, I returned to the garage to find out what had happened to my tires that were replaced by the new snow tires. I was in the waiting room for 2 1/2 hours"   –   Cindi S., Saranac, MI Nov 29, 2011
  •   5.0
    "I had bought the car used and was not ready to be putting alot of money into it. Ashley was nice enough to take the time to answer any of my questions and even went as far as sending me a picture of the bad flywheel. In the end MINI stood behind their CPO warrenty and replaced the transmission wich covered the labor on the clutch and flywheel."   –   Nicholas P., Owosso, MI Nov 25, 2011
  •   4.5
      –   Bernard F., East Lansing, MI Nov 25, 2011
  •   4.0
      –   Shaun V., Grant, MI Nov 25, 2011
  •   5.0
    "It was time for my scheduled service but I also came in because I had concerns about possible issues with my car. Once my car was in service they determined that my car needed further service and that it would need to stay overnight and I was offered a loaner car. It took a couple of days to get my car back but it is running much better and needless to say I am happy with the outcome."   –   Thomas M., Battle Creek, MI Nov 22, 2011
  •   5.0
      –   Audrey J., Traverse City, MI Nov 22, 2011
MINI of Grand Rapids 1010 28th Street SE Grand Rapids , MI 49508 Sales: (877) 207-7464